![]() (OTTO + SOHN USA Inc.) is not responsible to provide another shipping crate should you dispose or destroy the one we shipped your product regardless of the reason the door needs to be returned.To request a return please use our return form or send us an email at Please do NOT destroy or dispose of the crate your door is shipped in until you are completely satisfied with your product.Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or packing slip.After we have received your return the packaging must be in a reusable condition otherwise we reserve the right to deduct the packaging costs from your refund. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. ![]() If 15 days have elapsed since the delivery date, we will not be able to offer a refund. ![]() If you are not satisfied with an item you purchased on, you have 15 days after delivery to arrange a return.
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